When data may be at risk
If a drive clicks, the computer no longer starts or files suddenly disappear, avoid testing many repair programs yourself. Every write can reduce the chance of recovery. We start by assessing the situation and explaining the risks.
- Initial assessment of the fault and storage device
- Copying or imaging where technically appropriate
- Help deciding when a specialist laboratory is required
- No recovery guarantee when the circumstances do not allow one
A new computer and migration
We can help select a computer based on how it will actually be used and transfer important content from the old environment.
- Files, photos, bookmarks and email
- Accounts, security settings and updates
- Review of what genuinely needs to be installed
- A walkthrough so you know where everything is
A backup you can live with
The best backup runs automatically and remains understandable enough for you to notice when it fails. We can create a simple arrangement using a local copy, external drive, NAS or cloud depending on data volume and risk.
If physical drive damage is suspected: switch the computer off and avoid further use until the situation has been assessed.